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Please print this screen and give to one of the Web User Managers listed below.
Web User Manager Instructions:
Login to Rating > Select "My Agency Tools" > Select "Administration" > Select "Manage Users" >
Select "Unlock Account" from the applicable "Edit User" screen.
Please complete one of the following tasks to unlock your account.
Option 1 - Print this screen and give to one of the Web User Managers listed below.
Web User Manager Instructions:
Login to Rating > Select "My Agency Tools" > Select "Administration" > Select "Manage Users" >
Select "Unlock Account" from the applicable "Edit User" screen.
We were unable to validate your security answers. Please verify and re-submit your answers or follow the instructions listed above.
Option 2 - Answer the following security questions that you previously supplied responses to.
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Your account has been unlocked and your password has been e-mailed to the e-mail address we have on file within our database.
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We were unable to verify your account information based on your Security Information Question entries.
Please print this screen and give to one of the Web User Managers listed below.
Web User Manager Instructions:
Login to Rating > Select "My Agency Tools" > Select "Administration" > Select "Manage Users" >
Select "Unlock Account" from the applicable "Edit User" screen.
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Contact Rating/Support:
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Site Availability:
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| - Monday - Friday: |
6am - 7pm and 7:15pm - 2am Central Time |
| - Saturday - Sunday: |
6am - 11pm Central Time |
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Forgot Password
Thank You!
Your information has been submitted.
Instructions to access your account have been sent to your designated e-mail address.
If you do not receive the Forgot Password e-mail, please see of one of your agency's Web User Manager's listed below:
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Please enter a new password, which will be valid for 0 days.
Password Guidelines:
• Must be 6 - 8 case sensitive characters
• Must have at least on lower case letter, one upper case letter and one number
• Special characters (non-alphabetic and non-numeric) may not be used
• Cannot be the same as your User ID
• Cannot repeat the same number or letter (upper or lower case) more than two times consecutively
• New password cannot be the same as any of the five previous passwords
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